1. Information you provide
If you independently send a message to our support email, we receive the information included in that message, such as your email address, message content and any attachments you choose to provide. Please avoid sending sensitive information that is not needed to answer your question.
2. Technical hosting logs
The infrastructure that delivers the website may automatically create standard technical logs. These may include an IP address, browser and device information, requested page, timestamp, referring page and diagnostic or security events. Such logs support delivery, reliability, abuse prevention and troubleshooting.
3. Game information
Game calculations, balances and results are handled locally in your browser while the page is open. Play Zenoq does not use localStorage, create an account profile or transmit a persistent game history through the website’s code.
4. Analytics and cookies
Play Zenoq does not use third-party analytics in the current version of the website. The website’s own code does not set cookies.
5. How information is used
Support messages are used to respond, investigate reported problems, maintain safety and keep an appropriate record of the conversation. Technical logs may be used to operate, secure and diagnose the website.
6. Sharing
Information may be processed by service providers that deliver website hosting or email services, subject to their service terms. It may also be disclosed when reasonably necessary to comply with law, protect rights or security, or address misuse. We do not sell personal information.
7. Retention and security
Support correspondence and technical logs are kept only as long as reasonably needed for the purposes described above, legal obligations and security. Reasonable safeguards are used, but no internet transmission or storage system can be guaranteed completely secure.
8. Your choices and rights
You may choose not to contact support and can limit technical information by using browser or device privacy controls, although some controls may affect access. Depending on where you live, you may have legal rights concerning personal information in support correspondence. Contact us to make a request; identity verification may be needed.
9. Children
The website is intended only for adults aged 18 and over. We do not knowingly invite or collect information from children through the website.
10. Policy changes
We may revise this policy when the website or its information practices change. The version published here applies from the time it appears on this page.
11. Contact
Privacy questions and requests may be sent to:
support@playzenoq.com